You’re a Development Engineer at a large E-commerce company based in Seattle, WA working on a feature of an upcoming new product enhancement.
You’re trying to understand what the real customer need is so that you can design and develop the best user experience possible. You don’t have a lot of contact with your end-users. But you know there are people in the company that do. What data will you need and how do you find the right person to talk to?
There are more employees than you even know, and more are being added every day, so usually, when you have tried to connect with the right person in the right department, it has taken days if not weeks.
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