You’re a Development Engineer at a large E-commerce company based in Seattle, WA working on a feature of an upcoming new product enhancement.

You’re trying to understand what the real customer need is so that you can design and develop the best user experience possible. You don’t have a lot of contact with your end-users. But you know there are people in the company that do. What data will you need and how do you find the right person to talk to?

There are more employees than you even know, and more are being added every day, so usually, when you have tried to connect with the right person in the right department, it has taken days if not weeks.

To get the insights you need, compare Business as Usual to Business with Radar:

Business As Usual (tl;dr)

Weeks if not months.

  1. Your company uses a business communication platform that has persistent chat rooms organized by topic. You post your question in the Customer Experience chat room.
  2. You wait for an answer, hoping someone notices and has the right information.
  3. At the same time, you ask your supervisor and co-workers who they know. If they don’t know, go to step 4. If they do know, go to step 5.
  4. Look in the company directory for the right title in what you think is the right department.
  5. Email, hoping that they respond to you in a few days. If they are the right person, proceed to step 7. Of course, chances are, they are not the right person, or even in the right department, so if they do get back to you, they’ll have to either pass you on to who they believe you will need (go back to step 5), or they don’t know anyone (go back to steps 1-4, repeat until successful).

Note: Now over a week has gone by, if not two. The time to release the feature is nearing and the launch may need to be pushed out (not good).

  1. Success! You’ve found the expert. Find time on their calendar.
  2. Fail! They’re booked 2 weeks out.
  3. Finally, you talk with them and get the answers you need.
  4. Start developing the feature, it’s now a fire drill and you’ll be lucky to finish in time.

Result: Nearly a month has gone by and your feature will launch late.

Business With Radar

Less than 5 minutes.

  1. Type in your question and hit “Submit”.
  2. Connect with your expert in under 5 minutes.
  3. Talk with them and get the answers you need.

Result: Only minutes have gone by and your feature will launch on time.

With Radar you work smarter, faster.

Request a micro-demo,
it’s mega-worth it.

How long is a micro-demo, you ask? 15 minutes.

We enable companies of all sizes to drive knowledge engagement and profit. We’d love to help you do the same. Let’s get started!